That's IT
Application Service for software projects
Even with well-functioning software, incidents or disruptions can occur in day-to-day operations—whether due to user errors or external factors such as new operating system versions, updates, or interface changes. For the software projects developed by m.a.x. it, we offer a software maintenance contract that applies precisely in these cases. With a fast response from our specialists, the problem is analyzed promptly and resolved quickly. Further service components include proactive system hardening, software maintenance, and adaptations to current security requirements. With service level agreements (SLA), we guarantee response times (standard: 4 hours), 9-to-5 availability, and small included software changes. We offer software maintenance for an unlimited period and for as long as the software is in use.
Components of m.a.x. it’s Application Services also include specific user training, documentation of all maintenance activities in the ticketing system, and a continuous improvement process. The change requests include ongoing further development of the application and adaptation to new requirements, which, if necessary, can also involve more extensive work such as refactoring or re-engineering the entire application.
Frequently asked:
Application Service for software projects
What happens after the project is completed?
Once the initial software development is up and running, our optional software maintenance ensures stable and secure operation. Of course, we are also happy to support you as a partner for extensions and adjustments to your software solution.
Why do I need software maintenance?
With software maintenance, we ensure secure and stable operation of your application in day-to-day practice—through fast, technically competent support with guaranteed response times and, unlike call centers, guaranteed access to project contacts who are familiar with the project.
Do I always need a software maintenance contract, or can I save the costs?
In principle, software maintenance contracts are not mandatory with us, but optional. However, for business-critical applications we recommend software maintenance with an individual and flexible scope of services. We agree with you on the operational support that best fits your requirements.
I have a new requirement—how will it be implemented in my software solution?
Our standardized change request process helps to formulate these requirements. Through requirements analysis, implementation, testing, and go-live, we implement your requirement precisely and securely in your production application.
The application is finished—do you also provide training?
This point is particularly important to us, because ultimately it is people who work with the application. That is why we are happy to train and advise you on the software projects we develop.
Do you need help operating your application?
No results found.
